Privacy Policy
Last updated: May 2026
Ohmaia Scent Free is operated by a small business based in Queensland, Australia. Your privacy matters to us and we are committed to handling your personal information with care, honesty, and respect. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website at www.ohmaiascentfree.com.au or purchasing our products, you agree to the practices described in this policy.
01
What Information We Collect
When you interact with Ohmaia Scent Free, we may collect the following personal information:
- your name and contact details, including email address and phone number
- your delivery and billing address
- your payment details — processed securely through our payment provider; we do not store your full card details
- your order history and purchase details
- your email address if you sign up to our mailing list
- any messages or enquiries you send to us
02
How We Collect Your Information
We collect personal information directly from you when you:
- place an order through our website
- sign up to our mailing list
- contact us by email or through our website
- interact with our social media pages on Facebook or Instagram
We only collect information that is necessary for us to fulfil your order, communicate with you, or improve your experience with Ohmaia Scent Free.
03
How We Use Your Information
We use your personal information to:
- process and fulfil your orders
- communicate with you about your order, including shipping and delivery updates
- respond to your questions or enquiries
- send you our newsletter and updates about products or promotions, if you have subscribed — you can unsubscribe at any time
- improve our website and the products we offer
- meet our legal and regulatory obligations
We do not sell your personal information to anyone. We do not use your information for purposes beyond those listed above without your consent.
04
Mailing List
If you sign up to our mailing list, we will use your email address to send you updates about new products, promotions, and news from Ohmaia Scent Free.
You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at ohmaiascentfree@outlook.com. Once you unsubscribe, we will remove you from our mailing list promptly.
05
Sharing Your Information
We only share your personal information with third parties where it is necessary to operate our business. This may include:
- our shipping carrier (Australia Post or similar), to deliver your order
- our payment processor, to securely handle your transaction
- our website platform (WooCommerce), which processes orders on our behalf
These third parties are only provided with the information they need to perform their specific service. They are not permitted to use your information for any other purpose.
We do not sell, rent, or trade your personal information to any other party.
06
Cookies and Website Tracking
Our website may use cookies to help it function correctly, such as remembering items in your shopping cart. Cookies are small data files stored on your device.
In the future, we may introduce website analytics tools (such as Google Analytics) or advertising tools (such as Meta Pixel) to help us understand how our website is used and to reach customers through Facebook and Instagram. If and when we do, this policy will be updated to reflect that, and you will have the ability to opt out.
You can set your browser to refuse cookies or to alert you when cookies are being used. Please note that some parts of the website may not function correctly if cookies are disabled.
07
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your payment information is processed through a secure payment gateway and we do not store your full card details.
While we take care to protect your information, please be aware that no method of transmission over the internet is completely secure. If you have any concerns about the security of your information, please contact us.
08
How Long We Keep Your Information
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.
09
Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request that any inaccurate information be corrected. To do so, please contact us at ohmaiascentfree@outlook.com and we will respond as soon as possible.
10
Links to Other Websites
Our website may contain links to third party websites, including our social media pages. This Privacy Policy applies only to Ohmaia Scent Free. We are not responsible for the privacy practices of any third party websites and encourage you to review their policies before providing any personal information.
11
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after any changes are posted constitutes your acceptance of the updated policy.
12
Contact
If you have any questions, concerns, or complaints about how we handle your personal information, please get in touch. We take privacy concerns seriously and will respond to your enquiry within a reasonable timeframe.
Ohmaia Scent Free
Queensland, Australia
Email: ohmaiascentfree@outlook.com
Website: www.ohmaiascentfree.com.au
Maya
Founder, Ohmaia Scent Free · Queensland, Australia
Fragrance Free…finally.