Return and Refund policy

Due to the nature of our products, being skincare applied to the skin, we do not accept change of mind returns on opened or used products. This does not affect your rights under Australian Consumer Law.

If your product arrives faulty, damaged, or if you receive the wrong item, please contact us at ohmaiascentfree@outlook.com within 7 days of receiving your order, with a photo of the item and your order details. We will evaluate the issue and arrange a replacement or refund where applicable. If a return of the item is required, we will contact you directly with instructions, and any return postage in this case will be covered by us.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards, except where required under Australian Consumer Law.

Refunds

Once your return or claim has been reviewed, we'll let you know whether it's been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and display the refund. If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at ohmaiascentfree@outlook.com.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. If a product has a major fault, you are entitled to choose between a refund or a replacement. If a fault is minor, we will offer a free repair, replacement, or refund. These guarantees exist regardless of this policy and cannot be excluded.